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Payment Options and Billing
Do I have to pay sales tax?
  You only have to pay sales tax if you are located in Idaho. This is because our warehouse is located in Idaho.
I have a question on my charges.
  Visit Your Account to review your orders. You can compare your order history on our website, with your financial records. If you have further questions or concerns, please Contact Us for further assistance.
What are my payment options?
  We accept Visa, Mastercard, Discover Card, American Express and PayPal. All of these payment options are securely integrated into our shopping cart and will be presented to you during the checkout process. There is no need to arrange separate PayPal payments with us via email.

Please note the following restrictions which are in place so we can maintain the highest level of security for our website and our customers:

We only accept orders placed via our website using Visa, Mastercard, Discover Card, American Express or PayPal. Our website uses the highest standards of internet security and is by far the most secure way for us to accept orders. Because of this:

  • We do not accept orders via email, postal mail or telephone.
  • We do not accept credit card details or other payment details via email, postal mail or telephone.
  • We do not accept payments via the postal system (IE: Cash, Money Order, Checks, etc)
  • We do not accept Western Union payments.

OK, but what about Debit Cards, Check Cards, Pre-Paid Cards and Gift Cards, etc?
If your Debit Card, Check Card, Pre-Paid Card or Gift Card (etc) has one of these credit card logos on it: Visa, Mastercard, Discover Card, American Express, then you should be able to use it as if it were a credit card.

If all else fails...
Ask someone you know who does have a credit card or PayPal account to purchase an All That is Heavy Gift Certificate for you. You can pay this kind person directly with good ol' cash money and then spend the All That is Heavy Gift Certificate at your leisure. Click here to purchase an All That is Heavy Gift Certificate now.

How much is shipping?
  Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and you will be able to see your options and their prices within the shopping cart. Or, you can visit our <a href="http://www.allthatisheavy.com/v/free_shipping_and_shipping_discounts.asp" target="_blank">Shipping Options</a> page for complete details on our shipping options.
I need a copy of my receipt/invoice.
  Visit Your Account to print invoices.
When will my refund appear on my account?
  Refunds usually take 5-7 business days from the time we receive your returned item(s).
When will my credit card be charged?
  Your credit card will be charged instantly when you submit your order. If your credit card is declined for any reason our shopping cart will tell you.